Report An Issue Or Request A Refund

The wash runs 24 hours a day and most of the time nobody is on site, so if a bay took your money, the automatic wash never started, or a vacuum quit on you, this page is the fastest way to reach the owner. Send the details below and we will look into it and follow up with you directly.

Have the date and time of your visit, which bay you used or whether it was the automatic wash, and how much you spent. Those three things let us pull the right equipment record and confirm the charge.

If you paid by card, include the last four digits of the card so the refund can go straight back to it. Cash refunds are handled in person or by check.

Something go wrong at the wash? Tell us what happened and we will make it right.

Start Your Request >>

Tell Us What Happened

Fields marked with an asterisk are required. The more exact you can be about the time and the bay, the faster we can confirm the charge on our end.

Your details are only used to review this request and get back to you. Rather talk to someone? Call 217-243-5872.

First Name

Last Name

Phone

Address

Visit Date

Visit Time

Wash Location

Bay Number

Amount Spent ($)

Payment Method

Card Cash Fleet card or membership

Card Last 4

Issue Type

Details

Refund Questions

Do I need my receipt to get a refund?

No. The self service bays and the automatic wash do not print receipts, so we work from the date, time, and bay you give us and match it to the equipment record. A bank or card statement line helps if you have it, but it is not required.

Why do you need the last four digits of my card?

Card refunds go back to the card that was charged. The last four digits let us find the exact transaction in the card processor without asking for anything else. Never send your full card number.

I paid cash and the bay took it. What happens?

Tell us the bay, the time, and the amount. Once we confirm it against the bay meter we will arrange a cash refund in person or send a check to the address on your request.

The automatic wash charged me but never started. Is that covered?

Yes. Note the time as closely as you can and choose Automatic Touchless Wash on the form. We check the wash controller log for that entry and refund the charge or set you up with a replacement wash.

How long does a refund take?

We review requests as they come in and follow up with you directly. Card refunds usually show on your statement a few business days after we process them, depending on your bank.

My vehicle was damaged. Should I use this form?

Yes. Start here and choose Damage to my vehicle. Describe what happened and where, and we will contact you to go over the details and next steps. Photos help, so keep any you took.